Shipping, Returns and ExchangesSHIPPING
Orders are processed within 2-3 business days and are shipped from California via USPS. The shipping time is typically 1-5 business days, depending on your region. However, please allow more processing time for orders placed during our special promotions and holidays. You will receive a tracking number via email once your order is ready to ship. Orders are not processed or shipped on Saturday or Sunday. We do not backorder any items. If, for some reason, an item is out of stock you will be refunded and notified via email.
Express Priority Mail - 1 to 2 Day Shipping:
Express Mail orders must be placed before 2:30pm or they will ship out the next business day.
Express orders are guaranteed to arrive within 1-2 business days before 3:00pm. If an Express order doesn't arrive in the guaranteed time frame, you may file a claim with USPS with your tracking number. Once the claim is processed and the refund is given to us, we will apply the refund on Express shipping to you.
It is the sole responsibility of the recipient (customer) to pay for all duties and taxes at the time of delivery.
For International shipping, we offer USPS Priority Mail International (typically 4-7 business days), and USPS First Class Mail International (typically 7-21 business days).
- Orders shipped via First Class Mail are not insured by USPS and have limited tracking. Iron Rebel is not responsible for lost or stolen packages and all claims must be processed with the USPS.
- Orders shipped via Priority Mail are insured by USPS have tracking from our warehouse to your doorstep.
LOST OR STOLEN PACKAGES
Iron Rebel is NOT responsible for lost or stolen packages. Orders shipped via Priority Mail (not First Class or Free Standard Shipping) provide up to $50 insurance in the event the USPS loses/damages your order, and you can contact them with your tracking number to get reimbursement.
However, Priority Mail does not include insurance. If package is stolen after delivery, there is no recourse. Customer is responsible for filing all claims.
In the event an order is returned to us, customer is responsible for reshipment of package due to insufficient address, wrong number, etc..
NO HASSLE RETURNS AND EXCHANGES
RETURNS (3 - 5 days processing)
We understand that not all things purchased online work out. For that reason, customers are allowed to return products within 30 days of receipt of product as long as they are unused/unworn and in original packing, no questions asked!
Just a few important details:
- You may not return any "Last Chance" item as they are final sale
- Any items that have been worn or used will not be accepted for return or exchange.
- Please send back items with the Original packaging. Items sent back without original packaging are subject to a 10% stocking fee.
- Free shipping will not be refunded. If you received free shipping with your order and wish to refund any items, we will refund your back the cost of the item, minus the shipping costs we incurred.
Simply return to the following address, including a note with request to return:
30 Waterworks Way
Irvine, CA 92618
EXCHANGES (2 - 3 days processing)
Iron Rebel offers FREE exchanges for U.S. orders. All International orders will have to pay for all shipping costs.
1. Send item(s) back to the address listed above, in their original packaging.
2. Include a note with what size/color you want to exchange for.
3. You will receive a tracking number via email once it ships.
***PLEASE NOTE: Exchanges are limited to one (1) Free Exchange. Customer must pay for additional exchanges, if needed.
***You may only exchange for the same item or an item that is the same price.
For questions call our Customer Service at (714) 833-5646.