Shipping, Returns and Exchanges
Orders are processed within 2-3 business days and are shipped from California via USPS, Fed Ex, UPS or DHL. The shipping time is typically 1-5 business days, depending on your region. However, please allow more processing time for orders placed during our special promotions and holidays.
Express Priority Mail: Express Mail orders must be placed before 2:30pm or they will ship out the next business day. Typical shipping is 1- 2 business days.
It is the sole responsibility of the recipient (customer) to pay for all duties and taxes at the time of delivery.
For International shipping, we offer USPS Priority Mail International (typically 4-7 business days), and USPS First Class Mail International (typically 7-21 business days) and DHL.
- Orders shipped via First Class Mail are not insured by USPS and have limited tracking. Iron Rebel is not responsible for lost or stolen packages and all claims must be processed with the USPS.
- Orders shipped via Priority Mail are insured by USPS have tracking from our warehouse to your doorstep.
No Hassle Returns
We understand that not all things purchased online work out. For that reason, customers are allowed to return products within 30 days of receipt of product as long as they are unused/unworn, have no blemishes or marks/damage, and in original packing.
Just a few important details:
- You may not return any "Last Chance" item as they are final sale
- Any items that have been worn or used or have blemishes/deodorant/pet hairs/ or any marks or damage will not be accepted for return.
- Please send back items with the Original packaging. Items sent back without original packaging are subject to a 10% stocking fee.
- Free shipping will not be refunded. If you received free shipping with your order and wish to refund any items, we will refund your back the cost of the item, minus the shipping costs we incurred.
- Please allow up to 5 business days for processing.
Simply return to the following address, including a note with request to return:
30 Waterworks Way
Irvine, CA 92618
No Hassle Exchanges
Iron Rebel offers FREE exchanges for U.S. orders. All International orders will have to pay for all shipping costs.
- Send item(s) back to the address listed above, in their original packaging. Any items that have been worn or used or have blemishes/deodorant/pet hairs/ or any marks or damage will be returned to the customer.
- Include a note with what size/color you want to exchange for.
- You will receive a tracking number via email once it ships.
- Please allow up to 3 business days to process exchanges.
Lost or Stolen Packages
Iron Rebel is NOT responsible for lost or stolen packages. Orders shipped via Priority Mail (not First Class or Free Standard Shipping) provide up to $50 insurance in the event the USPS loses/damages your order, and you can contact them with your tracking number to get reimbursement.
However, Priority Mail does not include insurance. If package is stolen after delivery, there is no recourse. Customer is responsible for filing all claims.
In the event an order is returned to us, customer is responsible for reshipment of package due to insufficient address, wrong number, etc..
For questions call our Customer Service at (714) 833-5646.